In 2018, a paying passenger was dragged off of a United flight by law enforcement officers because United needed the seat to reposition crew members so that they’d be in place to start the next day. The passenger was injured in the incident, which was captured and shared on social media, creating a public relations […]
When we’re in the midst of development, especially if we are hot on the trail of a new idea, we can easily lose sight of the rhythm of the entire program in the search for solutions to individual development challenges. Even if the team is using Agile program management methods for frequent check-ins, they can still lose sight of the big picture if they are focused on their activities instead of focusing on what they need to learn. This is why we emphasize the need to close Knowledge Gaps systematically and permanently
When it comes to organizing things, my partner Gene is a “lumper” and I am a “splitter.” You can tell by the organization of our computer files. I have organized my files into nested folders so that I can find what I need by navigating down a tree. Gene puts everything into just a few […]
We had such a great response to the Spot Check case study from David Stokes that we’ve embarked on a campaign to identify more members of our community willing to contribute one. These stories help those considering Rapid Learning Cycles to envision what it might look like in their own organizations. We know that if the other members of the Rapid Learning Cycles community are going to benefit from this effort, it won’t be enough to write a report. We need to make sure that the case studies have all the elements of extensible knowledge. What Is Extensible Knowledge?
The COVID-19 pandemic has disrupted every team that I work with, in some way. My own staff left the office one Friday afternoon with laptops in mid-March, and I haven’t seen them in person since that day. The temptation in times like these is to put things on hold, to delay, to push things later […]